Not Satisfied with Your Order?

At Kolvair, your satisfaction is our highest priority. If you are not completely satisfied with your order or have any questions, our customer support team is here to help. We will do our best to resolve your request as quickly and efficiently as possible.

To help us assist you faster, please include your order number in your email. This allows us to locate your order immediately and process your request without unnecessary delays.

For product-related questions or general support, please contact us at info@kolvair.com. We aim to respond to all emails within 24 business hours.

If you have received a damaged, incorrect, or defective item, please attach one or more clear photos showing the issue. This enables us to assess your request more quickly and provide the most appropriate solution as soon as possible.

If we need any additional information after reviewing your request, we will contact you directly to ensure your case is handled as smoothly as possible.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

The withdrawal period starts on the day your order is marked as "Delivered" according to the carrier's tracking information. To exercise your right of withdrawal, you must notify us within this 14-day period.

After notifying us, you must return the products within the applicable legal timeframe. Unless otherwise required by applicable law or agreed in advance, the cost of returning the goods is the responsibility of the customer.

If we require any additional information to process your withdrawal request, we will contact you promptly to ensure your request is handled as efficiently as possible.